Last updated: January 31, 2025
Please read these terms and conditions carefully before using our Service.
Words whose initial letter is capitalized have the meanings defined in the following terms. The following definitions shall have the same meaning whether they appear in the singular or plural.
For the purposes of these Terms and Conditions:
Application means the software program provided by the Company downloaded by you on any electronic device, called Move Groove
Site means the software program provided by the Company accessed by you on any electronic device via a web browser, called Move Groove
App Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) where the Application was downloaded.
Affiliate means an entity that controls, is controlled by, or is under common control with part, where "controls" means the ownership of 50% or more of the shares, interests or other securities entitled to vote for the election of directors or other management authority.
Country refers to: Romania
Company (referred to as either "Company", "We", "Us", or "Our" ; in this Agreement) refers to Rainbow Software SRL, Bucharest, Romania.
Device means any device that can access the Service, such as a computer, a mobile phone or a digital tablet.
Service refers to the Application.
Terms and Terms (also referred to as "Terms") means these Terms and Conditions which constitute the entire agreement between you and the Company regarding your use of the Service.
Third Party Social Media Service means any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.
You means the person accessing or using the Service, or the company or other legal entity on behalf of which such person is accessing or using the Service, as applicable.
These are the Terms and Conditions that govern your use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set forth the rights and obligations of all users with respect to the use of the Service.
Access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and other persons who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these Terms and Conditions, then you may not access the Service.
You represent that you are over 18 years of age. The Company does not permit anyone under 18 to use the Service.
Your access to and use of the Service is also conditioned upon your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of your personal information when you use the Application or the Website and informs you of your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our service.
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over the content, privacy policies, or practices of any third-party websites or services and assumes no responsibility for them. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms and Conditions.
Upon termination, your right to use the Service will cease immediately.
Move Groove as a ticketing platform (and not an event organizer) offers ticket sale mediation services between Organizers and Users, and does not own the tickets put up for sale on the Site / Application. Move Groove collects the ticket value in the name and on behalf of the Organizer and issues the tickets on behalf of the Organizer, against an intermediary fee, according to the contractual agreements between the parties.
Orders made by Users on the Site / Application will appear in the "My Tickets" section of the "Dashboard" page. Each ticket will have a unique identification code (QR code) that will be scanned at the entrance to the event.
Tickets will be purchased under the following conditions:
When you purchase tickets, from the Site or the Move Groove Application, the nominal value of the ticket is displayed. This price is set by the Organizer and we will settle the full amount to the Organizer, without any deduction.
At the same time as purchasing tickets, from the Site or the Move Groove Application, the commission for the intermediary services for the sale of tickets (called "Ticket Issuance Costs") will be automatically calculated. The ticket issuance commission is calculated as a percentage of the nominal value or as a fixed price and is displayed separately from the ticket price from the moment the desired ticket category is selected and before the User places a firm order. The Organizer can choose who will bear the ticket issuance fee, either the Organizer or the User, at the level of a ticket category.
The ticket issuance fee is a standard of ticketing platforms, found in most providers, which ensures the necessary revenues for the provision of a secure ticketing service and includes overheads such as debit/credit card processing fees, VAT, customer support services, administration, development and maintenance of the website and mobile applications (Android and iOS), costs for a secure server and other expenses.
The final payment amount will always be displayed before the User places a firm order.
For the purchase of tickets, the Move Groove Service accepts the following payment methods:
Payments via debit cards or credit are processed by ING Bank through the WebPay platform, Move Groove's partner in processing these payments. Communication between the client and the payment processor is made on a payment page via a secure SSL connection, the transmitted data being encrypted. All your financial information will be processed exclusively by the payment processor.
Ordered tickets can be paid for with the payment methods made available by the Move Groove platform. The order, implicitly the ticket/tickets, can only be considered valid after full payment has been made and received.
According to OUG 28/1999, article 2, letter F, for activities for which the receipts are made based on fixed-value vouchers printed according to the law - tickets for shows and similar - no fiscal voucher is issued.
For orders placed on behalf of a legal entity, fiscal invoices can be issued for the equivalent value of the tickets following a written request to the address movegroove@rainbowsoftware.eu. The request must contain all complete and correct data: order number and complete billing data (company name, CUI, Trade Reg. No., Registered Office, delegate). The invoice is not issued by Move Groove, but by the event organizer on whose behalf we sell tickets. Receiving the invoice can take from a few days to a month or even more, depending on the organizer's response time.
At the end of each month, Move Groove will issue a commission invoice to the Organizer for the ticket issuance commission for all orders placed in that month. It is the Organizer's responsibility to complete the Organizer's account data with real tax identification data in order to correctly issue the commission invoice. This data can be completed in the "Billing and payment data" section of the professional account's profile page. Providing false information and using it within the Move Groove Site / Application will be reported to the competent authorities and the User will bear the consequences of the laws in force.
When you purchase tickets, from the Site or the Move Groove Application, the nominal value of the ticket is displayed. This price is set by the Organizer and we will settle the full amount to the Organizer, without any deduction.
At the same time as purchasing tickets, from the Site or the Move Groove Application, the commission for the intermediary services for the sale of tickets (called "Ticket Issuance Costs") will be automatically calculated. The ticket issuance commission is calculated as a percentage of the nominal value or as a fixed price and is displayed separately from the ticket price from the moment the desired ticket category is selected and before the User places a firm order. The Organizer can choose who will bear the ticket issuance fee, either the Organizer or the User, at the level of a ticket category.
The ticket issuance fee is a standard of ticketing platforms, found in most providers, which ensures the necessary revenues for the provision of a secure ticketing service and includes overheads such as debit/credit card processing fees, VAT, customer support services, administration, development and maintenance of the website and mobile applications (Android and iOS), costs for a secure server and other expenses.
The final payment amount will always be displayed before the User places a firm order.
For the purchase of tickets, the Move Groove Service accepts the following payment methods:
Payments via debit cards or credit are processed by ING Bank through the WebPay platform, Move Groove's partner in processing these payments. Communication between the client and the payment processor is made on a payment page via a secure SSL connection, the transmitted data being encrypted. All your financial information will be processed exclusively by the payment processor.
Ordered tickets can be paid for with the payment methods made available by the Move Groove platform. The order, implicitly the ticket/tickets, can only be considered valid after full payment has been made and received.
According to OUG 28/1999, article 2, letter F, for activities for which the receipts are made based on fixed-value vouchers printed according to the law - tickets for shows and similar - no fiscal voucher is issued.
For orders placed on behalf of a legal entity, fiscal invoices can be issued for the equivalent value of the tickets following a written request to the address movegroove@rainbowsoftware.eu. The request must contain all complete and correct data: order number and complete billing data (company name, CUI, Trade Reg. No., Registered Office, delegate). The invoice is not issued by Move Groove, but by the event organizer on whose behalf we sell tickets. Receiving the invoice can take from a few days to a month or even more, depending on the organizer's response time.
At the end of each month, Move Groove will issue a commission invoice to the Organizer for the ticket issuance commission for all orders placed in that month. It is the Organizer's responsibility to complete the Organizer's account data with real tax identification data in order to correctly issue the commission invoice. This data can be completed in the "Billing and payment data" section of the professional account's profile page. Providing false information and using it within the Move Groove Site / Application will be reported to the competent authorities and the User will bear the consequences of the laws in force.
Move Groove does not assume responsibility for any delays, postponements, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the Organizer or state institutions (regarding the number of tickets that can be purchased by a person or individuals subject to legal restrictions, other restrictions), buyers should contact the Organizer for additional information.
Move Groove is not responsible for any claims related to: the intensity or quality of the sound, visibility, the arrangement of tables at the location, the program or quality of the event, cleaning services, food, security, wardrobe, bars, but not limited to these. For any complaint regarding the abovementioned aspects or any other aspects related to the organization of the event, please contact the Organizer.
The Organizer has the right to change the event dates, the new information being announced through the Organizer's specific communication means.
In the event of cancellation, postponement or major changes to the program or distribution, Move Groove reserves the right to inform ticket buyers about these changes. This information is a voluntary service of Move Groove and can be provided electronically, via email, SMS, social media or on the Site / Application.
In the event of loss or theft of online tickets, the purchasing user is obliged to notify the Organizer of this fact, in order to replace the tickets. If the user does not notify the organizer in a timely manner, the Organizer or Move Groove assumes no liability for the use of the respective tickets by another person, nor for the inability of the original purchaser to participate in the respective event based on the lost/stolen tickets.
Under no circumstances can the tickets be returned after the event has taken place.
Resale of tickets purchased through Move Groove is prohibited or restricted by certain organizers. If you wish to give up your tickets and get your money back on the tickets you purchased, we recommend that you write to the email address movegroove@rainbowsoftware.eu and request this. Please note that you must comply with the terms and conditions in the Return of Ticket Value chapter of the Move Groove Terms and Conditions.
Organizers who have prohibited or restricted the resale of tickets in any way reserve the right to cancel, personally or through the Move Groove Administrator, all and any tickets offered for sale by their buyers, as well as the right to deny access to the event to holders of resold tickets, and will notify you of the measure taken and refund the amounts paid for the cancelled tickets. Please keep in mind that in certain situations, ticket cancellation will only be ordered if the resale price is different from the one listed on them (the price paid by you). In all cases, it is recommended to contact the event organizer to be fully and correctly informed about the restrictions applicable to the resale of the ticket.
The Site Administrator assumes no liability for the validity of tickets purchased from other sites than this one. In this regard, we draw the attention of Users that by purchasing tickets to an event through means other than the official ones publicly communicated by the organizers, they expose themselves to the risk of purchasing counterfeit tickets (for example, but not limited to multiplied tickets, resold to several buyers in succession) for which neither the Site Administrator nor the organizer will in any situation compensate Users whose access to the event will be restricted based on such tickets.
In addition to the above, please keep in mind that the entertainment service (the event, party, festival of any kind for which you have purchased a ticket) is entirely subject to the Terms and Conditions of its organizer. The name of the organizer is mentioned both in the purchase process, on the pages of the Site / Application, and on each ticket sold. The organizer's terms and conditions may contain additional restrictions applicable to the ticket buyer or event participant both in the purchase process (e.g. number of tickets available per IP / order), and in the event access stage (e.g. without certain objects, substances, etc.), BUT ALSO sanctions that may go as far as canceling the ticket without refund (such as in cases of fraud or scalping, but not limited to these). In such cases, the Move Groove Administrator may be empowered by the organizer to carry out certain sanctions (such as canceling some tickets). For clarity, the decision to apply these sanctions is taken by the event organizer, on his responsibility, the Move Groove Administrator being absolved of any liability.
Move Groove processes your personal data in strict compliance with the legal provisions in force regarding the processing of personal data and their free movement and with the Privacy Policy and Cookie Policy, which are an integral part of these Terms and Conditions. Please access these documents for complete information regarding the processing of personal data by Move Groove and how you can exercise your rights regarding the protection of your data.
Move Groove is not responsible in any way, to any extent and bears no responsibility for the card payment processing service.
Move Groove is not responsible for any error and/or fraud arising from or in connection with this service. However, although the payment services are offered and managed entirely and independently by our suppliers, Move Groove will take all reasonable measures to limit as much as possible the risk of these errors and/or fraud.
Move Groove assumes no liability and makes no express or implied warranties for the content provided by its partners or by Users of the Site. Move Groove will make all reasonable efforts to ensure the accuracy and reliability of the platform and will try to correct errors and omissions as quickly as possible. However, Move Groove is not responsible for inaccuracies, errors or omissions in the information provided by Users.
Site/Application Users expressly agree to indemnify Move Groove from liability for any judicial or extrajudicial action arising from the incorrect or fraudulent use of the Site/Application.
In the event of a force majeure event, Move Groove and/or its operators, directors, employees and representatives are fully exempt from liability. Cases of force majeure include, but are not limited to, malfunctions of Move Groove's technical equipment, lack of functioning of the internet connection, lack of functioning of telephone connections, computer viruses, unauthorized access to the Site / Application systems, operating errors, strike, war, etc.
Users waive any requests, claims, actions, impositions, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments, decisions, fines, adjustments or other obligations resulting from or related to any other action of the User in connection with the use of the Move Groove Service or any other aspect related to the Move Groove Service.
The laws of the country, excluding its conflicts of laws, shall govern these Terms and your use of the Service. Your use of of the Application may also be subject to other local, state, national or international laws.
If you have any concerns or disputes regarding the Service, you agree to first attempt to resolve the dispute informally by contacting the Company.
If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are a resident.
You represent and warrant that (i) you are not located in a country that is subject to a United States Government Embargo or that has been designated by the United States Government as a "terrorist supporting" country; and (ii) you are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision shall be modified and construed to carry out the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.
Except as provided herein, the failure of a party to exercise a right or to require performance of an obligation under these Terms shall not affect the ability of a party to exercise such right or to require such performance at any later time, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may be translated if we have made them available to you on our Service. You agree that the original English text shall prevail in the event of a dispute.
We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If a revision is material We will use reasonable efforts to provide at least 30 days' notice before any new terms become effective. What constitutes a material change will be determined in Our sole discretion.
By continuing to access or use our Service after such revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You may contact Us:
By email: movegroove@rainbowsoftware.eu
By accessing this page on our website: https://movegroove.app/contact.html
